Delete Your Account

Last updated: 7 May 2026

You can request account deletion at any time. All personal data will be removed from our systems within 30 days, with limited exceptions noted below.

1. How to Request Deletion

To request deletion of your StreamLine VPN account and associated data, send an email to the address below from the email account you used to register. We will verify ownership of the account before processing the request.

Send your request to

support@streamlinevpn.org

Include the following information in your email:

Subject line: "Account Deletion Request"
The email address associated with your account
Confirmation that you understand this action is permanent and cannot be reversed

2. What Gets Deleted

Once we process your request, the following data is permanently removed from our systems:

Your account profile (email address, encrypted password, account preferences)
Your active VPN credentials and WireGuard peer keys
Any active subscriptions are cancelled and billing stops immediately
Support ticket history associated with your account
Any device tokens or session identifiers tied to your account

3. What May Be Retained

For legal, tax, and accounting purposes, we are required to retain a limited subset of records. These records do not contain VPN usage data and are not used for any purpose other than legal compliance:

Billing and invoice records (retained for up to 7 years as required by Australian tax law)
Records of any payment disputes or chargebacks
Anonymised audit logs of the deletion request itself, retained for compliance verification

4. Timeline

Account deletion requests are processed within 30 days of receipt and verification. In most cases, deletion is completed within 7 business days. You will receive a confirmation email when the deletion is complete.

5. Cancelling Without Deleting

If you would like to stop your subscription but keep your account (e.g. to resubscribe later), you can cancel your subscription through your account portal at streamlinevpn.org/billing without requesting deletion.

6. Questions

If you have questions about how account deletion works or what data we hold about you, contact us at privacy@streamlinevpn.org before submitting a deletion request.