Contact Us

We aim to respond to all enquiries within 24 hours on weekdays.

Get in Touch

Pick the address that best matches your enquiry — emails go to specialised inboxes so we can get back to you faster.

General Support
Account & Technical Help
Login problems, connection issues, billing questions, refund requests.
Privacy & Data
Privacy Enquiries
Account deletion requests, data access requests, privacy policy questions.
Abuse Reports
Network Abuse
Reporting traffic from our servers that violates our Acceptable Use Policy.
Press & Partnerships
Business Enquiries
Reseller programs, press requests, partnership opportunities.

Response times: Most enquiries are answered within 24 hours on Australian business days. Complex technical issues may take longer. Account deletion requests are processed within 30 days as detailed in our deletion policy.

Before You Email

Many common questions are answered in our Help Centre. If you're having a connection issue, please include the following in your message so we can help faster:

Account Portal

For subscription changes, payment updates, or to view your invoices, log in to the account portal at streamlinevpn.org/billing.